Frequently Asked Questions

AsistanAyiti is an official virtual assistant that provides information and guidance on Haitian consular services. It's available 24/7 in 4 languages (Creole, French, English, Spanish) to help the Haitian diaspora with all consular questions.

You can use our "Consulates" page to search by city or country. You can also click "Find Nearest Consulate" to use your location. Alternatively, chat with AsistanAyiti and tell it where you are, and it will provide information on the nearest consulate.

Yes, AsistanAyiti is completely free to use. You can ask questions, get information, and receive guidance at no cost. Only the official consular services have fees, which are paid directly to the consulate.

To renew your passport, you need: 1) Your old passport, 2) 2 passport photos (2x2 inches, white background), 3) Birth certificate or nationality certificate, 4) Proof of residence (utility bill, lease), 5) Valid ID (CIN, driver's license), 6) Completed application form. The fee is $100 USD for a regular passport.

Processing time varies: A regular passport takes 4-6 weeks, an emergency passport takes 48-72 hours (with additional fee). Time may vary depending on the consulate and volume of applications. We recommend starting the process at least 2 months before your travel date.

If your passport is lost or stolen abroad: 1) File a report with local police, 2) Contact the nearest Haitian consulate or embassy immediately, 3) Bring the police report, 2 photos, and any ID documents you have, 4) Apply for an emergency passport ($150-200 USD). The consulate can provide a temporary travel document if necessary.

For a child's passport (under 18): Both parents must be present at the consulate, or one parent with notarized authorization from the other. You need: The child's birth certificate, both parents' passports, 2 photos of the child, and $75 USD for the fee.

No, US citizens don't need a visa to visit Haiti for up to 90 days. They only need a valid passport for at least 6 months after the entry date. For stays longer than 90 days or for work/study, you must apply for the appropriate visa.

Haiti offers several visa types: 1) Tourist Visa - for visits, vacations (up to 90 days), 2) Business Visa - for commercial activities, 3) Student Visa - for studying in Haiti, 4) Work Visa - for working in Haiti (job letter required), 5) Residence Visa - for those wanting to stay in Haiti long-term.

To get a copy of your birth certificate: 1) Visit your nearest consulate, 2) Bring valid ID, 3) Provide your full name, date and place of birth, parents' names, 4) Pay the fee ($25 USD). Processing takes 2-4 weeks. You can also apply by mail at some consulates.

A life certificate is an official document proving you are alive. You need one for: receiving pension payments, insurance claims, inheritance processes, or when an organization requires proof of life. It's available at the consulate for $15 USD and ready the same day.

To legalize a document for use in Haiti: 1) Get the original document certified/notarized in your country, 2) Obtain an apostille from the Secretary of State (if applicable), 3) Bring the document to the Haitian consulate for final legalization ($30-50 USD). Processing takes 1-2 weeks.

Most Haitian consulates accept: 1) Cash (USD), 2) Money Order, 3) Certified Check. Some consulates also accept credit/debit cards. We recommend contacting your consulate in advance to confirm accepted payment methods.

Generally, consular fees are non-refundable, even if the application is rejected. That's why it's important to ensure you have all necessary documents before submitting. Chat with AsistanAyiti to verify you have everything you need.

It depends on the consulate. Some consulates require appointments for certain services (like passports), while others accept walk-ins. We recommend contacting your consulate or chatting with AsistanAyiti to know the specific requirements.

To make an appointment: 1) Call the consulate directly at their phone number, 2) Some consulates have online appointment systems (check their website), 3) Send an email with your request. Include the type of service you need, your name, and contact information.

If a Haitian citizen dies abroad: 1) Contact the Haitian consulate immediately, 2) Obtain a death certificate from local authorities, 3) The consulate can help with body repatriation or local burial, 4) Bring the deceased's identity documents. The consulate will guide you through the process and help contact family in Haiti.

If a Haitian citizen is arrested abroad: 1) Ask police to contact the Haitian consulate (this is your right), 2) Contact the consulate yourself if possible, 3) The consulate can: visit you in jail, provide a list of local lawyers, contact your family, ensure fair treatment. The consulate cannot: get you out of jail, pay bail, provide legal advice.

Each consulate has its own emergency number. Visit our "Consulates" page to find your nearest consulate's phone number. In case of serious emergency, you can contact the Haitian Embassy in Washington DC which has a 24/7 emergency line: +1 (202) 332-4090. You can also chat with AsistanAyiti to get consular information immediately.

Consular registration is free and recommended for all Haitian citizens living abroad. Bring: 1) Valid Haitian passport or nationality certificate, 2) Proof of residence in the country, 3) 2 photos. Benefits include: receiving important notices, emergency assistance, easier access to consular services.

To get a Consular ID Card (CIC): 1) Visit your consulate with Haitian passport or birth certificate, 2) Bring proof of residence (utility bill, lease), 3) 2 passport photos, 4) Fill out application form, 5) Pay $25 USD. The card is valid for 5 years and serves as official ID in many situations.

Yes, if at least one parent is a Haitian citizen. Bring: 1) Child's birth certificate (translated and legalized if necessary), 2) Haitian parent's passport or ID, 3) Proof of parent's Haitian nationality, 4) 2 passport photos of child. Fee is $65 USD for children under 18.

Haiti offers several visa types: 1) Tourist Visa - for vacations and family visits, 2) Business Visa - for commercial activities, 3) Student Visa - for studies, 4) Work Visa - for employment, 5) Residence Visa - for long-term stay. Many nationalities don't need a visa for short stays (90 days). Check with the consulate for your country's specific requirements.

Accepted payment methods vary by consulate: 1) Cash (USD recommended), 2) Money order or certified check, 3) Some consulates accept credit/debit cards. Note: Consulates do not accept personal checks. Always confirm with your consulate before visiting. Keep receipts for all payments.

Your security is our priority: 1) We don't store passport numbers, social security numbers, or financial information, 2) Conversations are encrypted, 3) Data is secured on Cloudflare servers, 4) Sessions expire after 30 minutes of inactivity, 5) We don't share information with third parties. Please never share sensitive information in the chat.

Some services are available online or by mail: 1) General information (via AsistanAyiti!), 2) Order application forms, 3) Schedule appointments. However, for most services like passports and civil documents, you must visit the consulate in person to: verify your identity, sign documents, have photos taken. Contact your consulate to find out which services can be done by mail in your area.